Careful and Fast Delivery
Your orders are packaged to the highest standards with Carpetdocia's assurance and shipped within 1-2 business days with Yurtiçi Kargo privilege. Our special production pieces under pre-order status undergo a detailed craftsmanship process as they are woven exclusively for you by skilled hands. The production and delivery process for these works is set to a maximum of 60 days to achieve perfection.

Unconditional and Self-Service Returns
If the piece you selected does not perfectly harmonize with your living space, we absolutely do not let the process tire you. Within 14 days from the date you receive your product, without waiting on call centers, you can create your return code with a single click through our advanced self-service return system and effortlessly send it back to us. At Carpetdocia, the priority is for you to experience flawless trust from the moment of order through delivery and beyond.

Protect Elegance
A delicate care routine should be adopted to preserve the original splendor and silky texture of handwoven and natural fiber Carpetdocia pieces that add value to your living space for generations.

Immediate Response and Liquid Contact
Timing is the most critical factor in case of possible liquid spills. Use a clean, slightly damp cloth to gently blot the liquid from the surface without rubbing. Always perform this action in the direction of the carpet pile (the natural lay of the fibers). Rubbing can damage the shape of delicate fibers like TENCEL™ and viscose. Stop the intervention immediately if you have any doubts.

Routine Care and Light Balance
Always prefer vacuum cleaners with low suction power in your weekly cleaning routine. High-powered upright vacuums and stiff brushes can damage the natural structure of handwoven yarns. To balance the reaction of natural fibers to light and prevent localized color differences (fading), we recommend rotating your carpet every 2 to 6 months.

Expert Touch (Professional Cleaning)
Noble textures such as handwoven, TENCEL™, viscose, and New Zealand wool should not come into contact with household chemical cleaners. These products can irreversibly damage the carpet’s silky shine and structural integrity. For deep cleansing, seek support only from professional carpet care centers specialized in natural fibers.

Washing Instructions
Delicate pieces in the Carpetdocia collections are not suitable for machine washing due to their structure. (Only specific models clearly labeled "Washable" in their name can be washed in household machines on a low heat and gentle cycle.)

Finding the right measurements when buying a carpet is now very easy! Enter the width and length in centimeters (cm), and instantly see the equivalents in square meters (m²), feet (ft), and inches (in). Eliminate errors in area calculation and choose your carpet in exactly the size you want!

Our Uncompromising Quality and Ethical Vision Carpetdocia’s vision requires holding aesthetic excellence not only in design but also at the highest level in ethical values, human health, and respect for nature. Every handwoven piece in our collections proves its quality and unwavering commitment to sustainability with the world’s most prestigious international seals:

TENCEL™  Breathable botanical fibers derived from the essence of nature and produced with an environmentally friendly closed-loop system. Its silky touch adds organic elegance and unique softness to your living spaces.

Wools of New Zealand™ A seal of excellence guaranteeing the traceability of the world’s finest wool fibers from New Zealand’s pristine nature. It confirms that only the highest quality wools, sourced through top-level animal welfare and environmentally responsible production processes, are used.

OEKO-TEX® Assurance One of the strictest and most independent standards in the textile world, verifying that our fabrics contain no chemicals or harmful substances detrimental to human health, ensuring absolute safety in your living spaces.

Sedex® Ethical Trade The global certification of our deep respect for people and craftsmanship at every stage of our supply chain. It documents our absolute commitment to responsible production and transparent trade principles.

These international seals are the strongest guarantee that every carpet bearing the Carpetdocia signature is not only a timeless decorative object but also a reflection of our respect for your home, health, and our future.