Returns and Exchanges
You can open a return or exchange request from your orders in just a few clicks. You do not need to create an account: sign in with the one-time code sent to the email address you used for your order, then select the order.
- Press the Go to my orders button and sign in with the code sent to your email.
- Open the order. Select Request a return or Request an exchange (size / colour).
- After approval, you will receive a return code and deadline via WhatsApp. Returns are handled by DHL. Carpetdocia covers the return shipping cost.
You can open a return or exchange request within 14 days of the delivery date. Each order is limited to one request; an exchanged product cannot be exchanged again or returned. You must hand the package to the carrier using the return code by the deadline in the message; otherwise, the code will be cancelled. Custom-size products are excluded from returns. Washed products are excluded from warranty, returns and exchanges. If your product arrived damaged, contact us on WhatsApp and we will assist you right away.
For orders with a corporate e-Invoice, you must first upload your return invoice for a return or exchange. We will notify you via WhatsApp after the upload.
Your return invoice is under review. We will notify you via WhatsApp when it is approved.
No invoice upload is required for this order. You can open your request from your orders.