Carpet Warranty Period and Conditions
All products in the Carpetdocia collection are guaranteed for 2 years against manufacturing defects. The situations covered by the warranty that you may encounter with our products are as follows:
- Weaving defects,
- Crookedness more than 2%,
- Noticeable color tone differences,
- Emission of disturbing odor.
When you encounter such situations, you can contact us and ship the product. We will inform you as soon as possible after our reviews and process the product return for warranty-covered issues. We ensure your satisfaction with a gift voucher valid for your purchase amount.
The situations not covered by the warranty are deformations caused by washing, wear due to use, burn marks, and fading due to prolonged exposure to sunlight. When offering solutions for such problems, we share the time and process information with you in advance and proceed according to your approval.
